Master Services Agreement
This Statement of Work (“SOW”) is subject to the terms and conditions of the Saucal Terms of Service. As noted in the Terms of Service, this SOW and the Terms of Service together comprise a legally binding agreement between us. When you purchase this Service from us you accept the terms of the Terms of Service and of this SOW.
Overview of Services Under This SOW
All WordPress and WooCommerce plugins and extensions require routine updates to maximize stability and security. This SOW will help ensure that Your business runs smoothly by ensuring Your covered plugins and extensions remain compatible with the current core versions of the WordPress, WooCommerce and PHP platforms, as those platforms are updated from time to time. Under the terms of this SOW, Saucal will make available its developers and other technical staff on a bi-monthly basis for routine WordPress, WooCommerce or PHP covered plugin and extension compatibility maintenance.
For clarity this service does not cover checking and fixing issues, bugs and/or errors not related to compatibility with updates of the WordPress, WooCommerce and PHP platforms, We’re it only addresses compatibility with the then current core versions of the WordPress, WooCommerce and PHP platforms, and we do not handle plugin or extension customer support or manage changes based on user feedback on publicly available feedback sites for plugins and extensions.
We will discuss with you which of your plugins and extensions are covered by this SOW before we work with them.
What We’ll Do For You
Saucal will check Your covered plugins and extensions bi-monthly. We will analyse Your covered plugins and extensions against the then current core versions of your WordPress, WooCommerce and PHP core installations to determine whether any plugins or extensions needs upgrading under the terms of this SOW. If so, we’ll execute the upgrades or provide You with a written explanation for why that’s not possible or desirable (from a usability, technical or security standpoint).
Major Revisions To Your Software
From time-to-time, WordPress, WooCommerce, PHP and other software platforms release major revisions that necessitate major changes to the plugins and extensions that work with them. Usually these major revisions bring significant benefits (such as improved security). This SOW is for routine plugin and extension maintenance only, so it’s possible that a major revision would require more time per month than this SOW provides for. We will attempt to notify You of major revisions to your WordPress, WooCommerce and PHP platforms and provide an estimate of the work required to upgrade.
Monthly Fee
You will be charged the price set forth on the Service description page per month.
Emergency Rate
If You have an emergency plugin or extension or WordPress, WooCommerce or PHP core update situation that requires urgent attention please see our emergency support plan service, described here https://my.saucal.com/product/emergency/.
Specifics of Services Under this SOW
Saucal shall provide the following services under this SOW:
- Checks of compatibility with covered plugins and extensions with the then current core versions of the WordPress, WooCommerce or PHP platforms
- It includes changing the “Tested up to” WordPress version in the WordPress plugins repository.
- It includes changing the minimum “WordPress Versions” and “PHP Versions” when there’s the need to bump such versions.
- Executing these WordPress, WooCommerce and PHP compatibility fixes
- Testing updates on two different staging servers
- First server will contain the minimum requirements needed for the covered plugin or extension to run. That includes WordPress, WooCommerce or PHP , as well as other needed covered plugins or extensions for the correct functionality of the plugin or extension (for example, WooCommerce Subscriptions for a payment gateway plugin that offers subscription compatibility).
- Second and last server will contain the same plugins or extensions and structure as seen in the first server, with the difference of them all being updated to the latest version.
- Unit testing (if and as discussed)
- Deployment to WordPress.org or WooCommerce.com public repository