1. Our Agreement
This Statement of Work (“SOW”) is subject to the terms and conditions of the SAU/CAL Terms of Service. As noted in the Terms of Service, this SOW and the Terms of Service together comprise a legally binding agreement between us. When you purchase this Service from us you accept the terms of the Terms of Service and of this SOW.
2. Overview of the Services That We May Provide Under this SOW
Under this SOW SAU/CAL will provide the SAU/CAL Services and Deliverables that you and we agree to include under this SOW on an “on-demand” basis.
Our Services under this SOW may include any kind of work related to software development, including work related to ongoing support of your software. Either prior to, or at the beginning of our mandate for you, we will discuss with you what those Services and Deliverables should be.
For software development work, we will work with you at the beginning of the mandate to establish a development process to give you greater control over the direction of your projects and budgets, and to ensure that you have the opportunity to periodically review the work, the usage of your purchased hours, and sign off on the scheduled work for any additional hours that you purchase, ensuring no surprises down the line and better launch readiness. You will also have the opportunity to pivot as needed since this process allows for iteration and inspiration.
3. Hours of Reserved Service
You will be provided with access to SAU/CAL staff on a reserved basis for the hours of work you purchase – SAU/CAL’s developers (and other staff or contractors as appropriate) shall complete for you up to the number of hours of work that you purchase.
Hours are “bankable” but may not be carried forward more than twelve months, and are forfeited if you terminate this agreement for any reason or we terminate it for cause.
4. Prices for Hours
You will be charged the price set forth on the Service description page for the hours that you purchase.
5. Software Development – Expected Deliverables
If you engage us to do software development under this SOW, then you acknowledge that client-directed changes or unexpected technical challenges as discovered through the development process may ultimately mean that the Deliverables at the end of the work will be different than those we originally discuss with you. Expected Deliverables are an estimate. You are purchasing development services, and are not purchasing a product with a predefined set of specifications.
6. Software Development – Estimated Number of Hours
If you engage us to do software development under this SOW, and we have estimated the number of hours that will be required to deliver the Deliverables, that estimate will be formally communicated to you. Ultimately however the number of hours required and exact Deliverables will be determined by you – this is a SOW for delivery of services on a time and materials basis.
7. Post-Delivery Warranty
If the work that we perform for you includes providing you with a completed software Deliverable, we shall use reasonable (in our sole discretion) efforts, at no extra cost to you, to resolve any bugs, server configuration issues, or other minor issues that crop up within 15 days of delivery. This clause shall not apply to issues caused by updating plugins or WordPress core after delivery.
8. Turnaround Time
When you request work you can be confident that we will perform the work promptly, unless we inform you that the work is too substantial to be performed within our usually prompt response time. We encourage you to schedule tasks with SAU/CAL in advance to ensure that tasks are completed in a timely manner. Where appropriate (or requested by you) SAU/CAL shall provide you with an estimated completion time for your tasks.
9. Emergency Rate
If you request work from us that must be completed on an urgent basis and that meets one of the following criteria:
- Weekends or statutory holidays (legally-mandated Federal holidays or Alberta holidays)
- After 5pm EST (as requested by you)
- Requested to be completed within 24 hours of the time the request is received (e.g. “immediately”),
then our Emergency Rate shall apply. Our “Emergency Rate” is billed at the rate of 1.5 billed hours per actual hour, and shall be billed in fifteen minute increments (ie any part of 15 minutes is billed as fifteen minutes).
Due to the urgent and unscheduled nature of emergencies, it is possible that SAU/CAL may not be able to appropriately staff your emergency. SAU/CAL takes emergency requests seriously and is often able to fulfill them (at the rate quoted above). If SAU/CAL cannot fulfill your request then it will inform you and you will be charged the standard rate.
10. Versioning
Note that all Deliverables shall be aimed at the current version of your website platform (e.g. WordPress) and applicable plugins, as of the day that work begins that interacts with that component of the system. If an important update becomes available during the development process then it is possible that this could create delays and/or additional work (outside of the estimate).