Last Updated: [October 2nd, 2023]
What Information Do We Collect?
Our primary purpose in collecting personal information from you is to provide you with a safe, smooth, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Services to make your experience safer and easier. We only collect personal information about you that we consider necessary for achieving this purpose.
In general, you can browse our Site without telling us who you are or revealing personal information about yourself. Once you become our customer or an affiliate under our affiliate referral program, we require you to provide various contact and identity information, payment information, and other personal information as indicated on the relevant forms on the Site or otherwise at the time of collection. Where possible, on these forms we indicate which fields are required and which fields are optional.
We do not collect or save your credit card or other payment information, but we partner with third-party payment providers who use your credit card or payment information to process the payments you make or that we make to you. Please consult their privacy policies for more information on how they use that information.
We also automatically track certain information about you based upon your behavior on our Site and store it through log files. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand, protect and serve you and our community. This information may include the URL that you just came from, which URL you next go, your computer browser information, and your IP address. We may provide users’ IP addresses to payment partners in the course of the payment process.
From time to time, we may collect personal information from third parties such as public websites, social networks, marketing partners, and recruiting databases. This information may include names, contact information, email, professional or employment information, and other information which is publicly available. We may use information collected from third parties for our own promotional or marketing purposes, such as sending prospective customers emails about our Services, or for recruiting and evaluating applicants.
If you are applying for a job with us, you provide any information included on your resume, CV, or application materials, such as contact information, date of birth, photo, education, employment, and work history, qualifications, skills, and professional licences. You also may provide other personal data during an in-person or video interview.
How We Use Your Information
We use personal information in the file we maintain about you, and other information we obtain from your current and past activities on the Site, to provide to you the services offered by the Site; resolve service and payment disputes; troubleshoot problems; bill any amounts due from you; pay any amounts due to you; track referrals under our affiliate referral program; measure consumer interest in our products and services, inform you about online and offline offers, products, services, events and updates; deliver information to you that, in some cases, is relevant to your interests, such as product news; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our Terms of Service; provide you with system or administrative messages, and as otherwise described to you at the time of collection. We use the applicant data described above to recruit and evaluate applicants who may join our team.
We may also use personal information about you to improve our marketing and promotional efforts, to analyze Site and Services usage, to improve our content and product offerings, and to customize the Site’s content, layout, and services. These uses improve the Site and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Site. If you wish to subscribe to our newsletters, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe in the email. If you wish to no longer receive our newsletters you may update the settings in your account, follow the instructions located in the email, or you may contact us at email@example.com.
Our Disclosure of Your Information
Payment Information. Our payment partners use credit card and other personally identifiable information (such as PayPal email addresses) that you submit on the Site, and other information that we collect, as required, to process payments you make through the Site or that we make to you (including under our affiliate referral program). We do not receive or store credit card or other payment method information; our payment partners have the sole and complete responsibility for the use and storage of credit card and payment information. We may share personally identifiable information with our payment partners for risk management and fraud prevention.
Aggregated Data. We may aggregate information including (but not limited to) average payment size, payment method, and so on and disclose such information in a non-personally identifiable manner to third parties. However, in these situations, we do not disclose any information that could be used to identify you personally.
Forum. If you post on our forum or blog your username and other information you include is displayed in your postings or comments, and is therefore available to the public. All of your activities in the public areas of the forum will be identifiable to your User ID, and other people can see your published content. If you disclose personal information in any posting in our forum or blog and wish to have it removed, please contact us at the support contact information listed below, and posted on the Site.
Employment Information. We may share your information with recruiting and talent acquisition partners to recruit and evaluate individuals who may join our team.
Subsidiaries and Affiliates; Service Providers. We may from time to time use the services of affiliates, subsidiaries and unrelated service providers in the operation of the Site and our Services, and may disclose personal information to them in the course of our use of their services. For example, we may use the services of third-party hosting companies to host the operation of the Site. This may involve the hosting of data, including personal information, on servers operated by those hosting companies. We also have an affiliate referral program and we may share with those affiliates information relevant to their participation in the program, including information about the revenue that we earn from the customers that they refer to us, when it was received, the amount received, and so on. We take care to use only service providers that we believe are reputable, have equivalent or better security safeguards in place than us, and able to live up to our and your expectations, including about the handling of confidential information. These companies are authorized to use your personal information only as necessary to provide these services to us.
Legal Requests and Business Transitions; Emergencies. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may disclose your personal information (a) to any governmental authority as part of an investigation to determine our compliance with any applicable law, rule, or regulation (including privacy laws, rules, and regulations), (b) in response to a court order, subpoena, discovery request, or other lawful judicial or administrative proceeding, (c) as otherwise required or permitted under any applicable law, rule, or regulation, (d) in good faith, to protect or defend our rights or property or that of other people, and (e) if we are involved in a merger, acquisition, or sale of all or a portion of our assets (in which case you will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information).
Your Use of Other Persons’ Information
We maintain reasonable administrative, technical, and organizational safeguards designed to protect against loss, misuse, or unauthorized access, disclosure, alteration, or destruction of the personal data that we collect from you. We restrict access to personal data collected about you to our employees, contractors, and certain third-party service providers as discussed above. Please note, however, that no website or storage mechanism, including the Services, can guarantee 100% security.
Other Information Collectors
Correcting and Updating Your Personal Information
Upon written request we will provide you with information about what personal information we have about you. To review, delete and update your personal information to ensure it is accurate, you may login into your account to make the changes, or you may contact us at firstname.lastname@example.org. We will respond to your request within a reasonable timeframe. We may ask you for further information from you to help us respond to your request, including asking for government-issued identification.
Generally, we store your personal data for as long as required to provide the Services to you, and when you cancel your account, we take reasonable steps to delete your personal data within a reasonable period of time. Sometimes, we may retain your information for a period of time after account cancellation to allow you to efficiently reinstate your Services account, if you so choose. We also may retain certain personal data after you cancel your account to the extent necessary to comply with our legal and regulatory obligations, for the purpose of fraud monitoring, detection and prevention, and for our tax, accounting, and financial reporting obligations. Where we retain data, we do so in accordance with any limitation periods and records retention obligations that are imposed by applicable law.
Additional Policy Information
With your consent we may post your testimonial along with your name. If you want your testimonial removed please contact us at email@example.com.
It is our goal to make our privacy practices easy to understand. If you have questions, concerns or if you would like more detailed information, please email our privacy officer at firstname.lastname@example.org.