Author: Sam

Master Services Agreement

This Statement of Work (“SOW”) is subject to the terms and conditions of the SAU/CAL Terms of Service. As noted in the Terms of Service, this SOW and the Terms of Service together comprise a legally binding agreement between us. When you purchase this Service from us you accept the terms of the Terms of Service and of this SOW.

Overview of Services Under This SOW

All WordPress websites require routine updates to maximize stability and security. This agreement will help ensure that Your business runs smoothly by ensuring Your website (and its components) stay up-to-date.

Under the terms of this SOW, Saucal will make available its developers and other technical staff on a monthly basis for regular WordPress maintenance.

What We’ll Do For You

Saucal will check Your website every month. We will analyse Your current plugins and WordPress core version to determine whether anything needs upgrading. If a system needs upgrading we’ll execute the upgrades or provide You with a written explanation for why that’s not possible or desirable (from a usability, technical or security standpoint).

Major Revisions To Your Software

From time-to-time, WordPress, WooCommerce and other software platforms release a new major revision that necessitates major changes to websites that use it. Usually these major revisions bring significant benefits (such as improved security). It’s possible that a major revision would require time per month then this agreement provides for. We will attempt to notify You of major revisions and provide an estimate of the work required to upgrade.

Monthly Fee

You will be charged the price set forth on the Service description page per month.

Emergency Rate

If You have an emergency plugin or WordPress core update situation that requires urgent attention then we shall charge You the rate per hour set forth on the Service description page, billed in fifteen minute increments. You will be given the choice (and not billed without prior approval) if You would like to pay the emergency rate or have Your work processed in the usual manner.

Service Window

If there is a specific time during the month when You’d like us to schedule upgrades (or not) then please let us know so that we can attempt to accommodate Your schedule.

Services To Be Provided

Saucal shall provide the following services, within Your budget where possible, according to the priorities that You establish:

• Theme & plugin updates
• WordPress Core updates
• Permissions fixes
• Unit testing for high priority plugins (if and as discussed)
• Testing updates on staging server (if and as discussed)

Master Services Agreement

This Statement of Work (“SOW”) is subject to the terms and conditions of the SAU/CAL Terms of Service.  As noted in the Terms of Service, this SOW and the Terms of Service together comprise a legally binding agreement between us. When you purchase this Service from us you accept the terms of the Terms of Service and of this SOW.

Overview of Services Under This SOW

Most websites require routine updates and basic maintenance. This agreement will help ensure that Your business runs smoothly by providing for ongoing work to be done by SAU/CAL’s skilled team of developers and technical staff.

Hours of Reserved Service

You will be provided with access to SAU/CAL staff on a reserved basis. SAU/CAL’s developers (and other staff or contractors as appropriate) shall complete up to 5 hours of work for You.

Hours are “bankable” but may not be carried forward more than twelve months, and are forfeited if You terminate this agreement for any reason or we terminate if for cause.

Fee

You will be charged the price set forth on the Service description page.

Turnaround Time

When You request work You can be confident that we will perform the work promptly, unless we inform You that the work is too substantial to be performed within our usually prompt response time. We encourage You to schedule tasks with SAU/CAL in advance to ensure that tasks are completed in a timely manner. Where appropriate (or requested by You) SAU/CAL shall provide you with an estimated completion time for Your tasks.

Emergency Rate

SAU/CAL’s “Emergency Rate” shall be the amount set out on the Service description page, and shall be billed in fifteen minute increments.

The Emergency Rate shall apply to all work that is requested by You that must be completed on an urgent basis and meets one of the following criteria:

1. Weekends or statutory holidays (legally-mandated Federal holidays or Alberta holidays)
2. After 5pm EST (as requested by You)
3. Requested to be completed within 24 hours of the time the request is received (e.g. “immediately”)

Due to the urgent and unscheduled nature of emergencies, it is possible that SAU/CAL may not be able to appropriately staff your emergency. SAU/CAL takes emergency requests seriously and is often able to fulfill them (at the rate quoted above). If SAU/CAL cannot fulfill Your request then it will inform You and You will be charged the standard rate.

Services To Be Provided

SAU/CAL shall provide the following services (in the form of tasks, as described above), according to the priorities that You establish:

• Image adjustments
• e-Commerce product additions
• Form/database creations
• Content updates
• New pages (same design)
• Email & phone technical support
• Minor database optimization
• Plugin development

1. Our Agreement

This Statement of Work (“SOW”) is subject to the terms and conditions of the SAU/CAL Terms of Service. As noted in the Terms of Service, this SOW and the Terms of Service together comprise a legally binding agreement between us. When you purchase this Service from us you accept the terms of the Terms of Service and of this SOW.

2. Overview of Services Under This SOW

Sprint-based pricing is a transparent billing process where SAU/CAL bills weekly for what is done in the last seven days, giving You greater control over the direction of Your projects and budgets. You will have the opportunity at the end of each week of work (“Sprints”) to review the work and sign off on the scheduled work for the upcoming week, ensuring no surprises down the line and better launch readiness. You will also have the opportunity to pivot as needed since Sprints allow for iteration and inspiration. 

3. Weekly Fee

You will be charged the price set forth on the Service description page per week.

4. Expected Deliverables

The parties expect that at the end of this SOW the Deliverables specified in Schedule 1 of this SOW shall be delivered to You. Client-directed changes or unexpected technical challenges as discovered through the development process may ultimately mean that the Deliverables at the end of the Sprints will be different than the Schedule 1 list. Expected Deliverables are an estimate. You are purchasing development services on a weekly basis, and are not purchasing a product with a predefined set of specifications.

5. Estimated Number of Sprints

If SAU/CAL has estimated the number of Sprints that will be required to deliver the Schedule 1 Deliverables, that estimate will be in the SAU/CAL Discovery Report. Ultimately however the number of Sprints required and exact Deliverables will be determined by You – this is an SOW for delivery of services on a time and materials basis.

6. Post-Delivery Warranty

Developer time shall be included, at no extra cost to You, at the end of the Sprints for any bug fixes, server configuration issues, or other minor issues that crop up post-delivery, within 15 days. This clause shall not apply to issues caused by updating plugins or WordPress core after delivery. The amount of developer time allocated under this clause shall be limited to 0.5 hours multiplied by the number of Sprints (e.g. 0.5 hours x 3 weeks, for a 3 Sprint project).

7. Versioning

Note that all Deliverables shall be aimed at the current version of Your website platform (e.g. WordPress) and applicable plugins, as of the day that work begins that interacts with that component of the system. If an important update becomes available during the development process then it is possible that this could create delays and/or additional work (outside of the estimate).

Master Services Agreement

This Statement of Work (“SOW”) is subject to the terms and conditions of the SAU/CAL Terms of Service. As noted in the Terms of Service, this SOW and the Terms of Service together comprise a legally binding agreement between us. When you purchase this Service from us you accept the terms of the Terms of Service and of this SOW.

Overview of Service

SAU/CAL will meet with You and develop a ballpark estimate for Your software product.

Free Initial Consultation

You will not be charged for the first 30 minutes of services provided by SAU/CAL. If the project plan requires longer than 30 minutes to develop then You will be charged SAU/CAL’s applicable fee, plus applicable sales and excise taxes, including HST (see next section titled “Post-Consultation Fees”).

Post-Consultation Fees

You will be charged the fee set forth on the Service description page for time spent developing Your project plan (beyond the 30 minutes as described above), plus applicable sales and excise taxes, including HST.

No Warranty

The advice that we give to You in our Ballpark Estimate is our good faith assessment of what would be required to perform the work you ask us to evaluate for you. SAU/CAL makes no warranty or representation about such advice and assumes no responsibility to You for it.

Non-Refundable

SAU/CAL is a consultancy. All payments are non-refundable.